We collect as little as possible

Privacy Policy

What we collect, why we collect it, who we share it with, and how you get it deleted. No 4,000 words of legalese designed to make you stop reading.

Last updated: July 2026

The short version

  • We collect the minimum we need to sell you a subscription and support it — essentially your email, your order, and basic site analytics.
  • We do not sell your data. Not to advertisers, not to data brokers, not to anyone.
  • You can ask us to delete it. Email us and we will, subject to the records we are legally required to keep.

1. What we collect

Information you give us

  • Contact details — your email address, and your name if you provide one. We need an email to deliver your login credentials; there is no way around that.
  • Order information — which plan you bought, when, and the order reference.
  • Support messages — what you write to us on live chat, WhatsApp or email, so we can actually help you.

Information collected automatically

  • Usage data — which pages you visited, roughly how long you stayed, the referring site, your browser and device type, and an IP address.
  • Cookies — small text files stored by your browser. See section 3.

What we do not collect: we do not store your full card number — payments are handled by the payment processor, and we never see the complete details. We also do not log what you watch on the service.

2. Why we collect it

Each piece of data has a job. If it does not have one, we should not be holding it.

  • To deliver what you bought — send your credentials, activate your subscription, and confirm your order.
  • To support you — so that when you message us about a problem, we can see your order and actually fix it.
  • To keep the service working — detecting abuse, credential sharing beyond a plan's line count, and fraud.
  • To improve the site — aggregate analytics telling us which pages help people and which confuse them.
  • To meet legal and accounting obligations — transaction records we are required to retain.

3. Cookies and tracking

Cookies are small text files your browser stores. We use them for two things: keeping the site working (remembering your session and preferences) and analytics (understanding how the site is used, in aggregate).

We use Google Analytics to understand traffic patterns. It sets cookies and processes data on Google's infrastructure under their own privacy terms.

You are in control. Every major browser lets you block or delete cookies in its settings. Blocking analytics cookies will not break the site. Blocking all cookies may affect how some pages behave.

4. Who we share it with

A short list, deliberately:

  • Payment processors — to take your payment securely. They handle the card details; we do not.
  • Infrastructure and analytics providers — hosting, CDN (Cloudflare) and Google Analytics, which necessarily process request data to function.
  • Law enforcement, when legally compelled — if we receive a valid court order or legal demand, we must comply. We are not going to pretend otherwise.

We do not sell your personal information to advertisers, data brokers or any other third party. There is no exception to this, and we are not going to bury one in a later clause.

5. How we protect it

The site runs over HTTPS with HSTS enforced, sits behind Cloudflare, and access to customer data is limited to the people who need it to do support.

An honest caveat: no method of transmission or storage on the internet is 100% secure, and anyone who tells you their system is unbreachable is selling something. We take reasonable, current measures to protect your data — we cannot promise the impossible.

6. How long we keep it

We keep your data for as long as you are a customer and for as long afterwards as we are legally required to retain transaction records. Support conversations are kept while they are useful for helping you, then deleted. We do not hoard data indefinitely for its own sake.

7. Your rights

Wherever you are, and particularly under Canadian privacy law (PIPEDA), you can:

  • Ask what we hold about you. We will tell you.
  • Ask us to correct it if it is wrong.
  • Ask us to delete it. We will, except for records we are legally required to keep (such as transaction history for accounting).
  • Withdraw consent to marketing communications at any time.

Email us and we will action it. You do not need to give a reason or justify the request.

8. Third-party sites

Our site links to other places, and our service works with third-party player apps we do not control. Once you leave our site or open someone else's app, their privacy policy applies, not ours. We are not responsible for what they collect.

9. Children

This service is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with data, contact us and we will delete it.

10. Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes will be flagged clearly rather than slipped in quietly.

Privacy questions?

Want to know what we hold, or want it deleted? Just ask — we will not make it difficult.

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